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Discusses verbal vs. nonverbal and formal vs. informal communication, misunderstandings, consequences of communication failures, and the liabilities of unethical communications such as spamming and inappropriate texting.
Discusses good speaking techniques, effective methods for organizing a speech, tips for minimizing stage fright, and the importance of nonverbal communication.
Discusses the value of taking a time-saving approach to reading, such as using skimming and active reading techniques, taking advantage of reader-friendly devices designed to help pinpoint information, and diligently concentrating on the content target zone.