LibGuides: Office Systems Technology: Business Communication

eBooks

The Four Conversations by Laurie Ford; Jeffery Ford; Jeffery Ford
eBook
The Four Conversations describes how to get maximum results from conversations that every one of us must use to get things done- initiative conversations introducing something new, understanding conversations to help people relate to ideas or processes, performance conversations requesting specific actions, and closure conversations that recognize achievements and signal completion of the work.
E-mail Etiquette: How to Get the Best Results from Your E-mails (Steps to success) by Bloomsbury Publishing
eBook
This practical introductory guide covers topics such as overcoming problems with attachments, e-mail netiquette tips, coping with an overflowing inbox, keeping a hard copy record, maintaining privacy, writing better e-mails, and sending messages quickly. Each chapter ends with a summary of the key points and some exercises to help the reader assess their skills
Zen and the Art of Business Communication by Susan L. Luck
eBook
hether we're communicating by email, text, social media, written reports or presentations, how we use our words often determines how others view us. This book offers tips and techniques that can improve anyone's professional image. The author covers how to analyze multiple audiences and strategies for communicating your message effectively for each; structuring your message for greatest readability and effect; persuasion and tone; and how to face your own fears of writing.

How Can Understanding Email Etiquette Make You a Better Communicator?
This video highlights ways to make sure the emails you send are received and understood properly.
E-Mail Etiquette
This video addresses how e-mail is different from both voice- and paper-based and provides an understanding of the conventions that have been developed by e-mail users over the years to facilitate effective communication.
Digital Communication Skills: Dos and Don’ts
This video addresses appropriate forms of communication in formal situations like work and school, discussing how the ways messages are composed and conveyed may make the difference in impressing or disappointing an employer or co-worker.
Be Careful with E-Mail
This video focuses on common mistakes made when sending e-mails and how we can be more professional in our use of it. The program teaches viewers that e-mails may be monitored, that e-mails are subject to laws, how to develop e-mail policies, which policies need agreement, how to publicize policies, and e-mail professionalism.

Effective Communication in Business
Discusses verbal vs. nonverbal and formal vs. informal communication, misunderstandings, consequences of communication failures, and the liabilities of unethical communications such as spamming and inappropriate texting.
Business Communication: Listening
Discusses listening skills and the steps to good listening, emotional filters & hot buttons, and active/passive & reflective listening.
Business Communication: Speaking
Discusses good speaking techniques, effective methods for organizing a speech, tips for minimizing stage fright, and the importance of nonverbal communication.
Business Communication: Writing
Addresses the four steps to good writing -- plan, write, revise, and edit -- as well as the differences between a memo, a letter, and a report.
Business Communication: Reading
Discusses the value of taking a time-saving approach to reading, such as using skimming and active reading techniques, taking advantage of reader-friendly devices designed to help pinpoint information, and diligently concentrating on the content target zone.
International Business Communication Series
Three videos discussing communicating in different cultures including China, Latin America, and India.