To access e-books and articles in the library databases, you will need to log in with your L-number. Your pin is the 6 (six) digits of your birthday - MMDDYY.
Better Business Writing by 
Strategic Business Letters and E-mail by 
The Essentials of Business Etiquette: How to Greet, Eat, and Tweet Your Way to Success by 
Beyond the Resume by 
Shut up and Say Something by Academic Video Online is a comprehensive, multidisciplinary video subscription that supports the entire range of curriculum, from anthropology to zoology. It includes a variety of video material available with curricular relevance: documentaries, interviews, feature films, performances, news programs and newsreels, and demonstrations.
Includes videos about customer service, writing in the workplace, negotiation and conflict management.
This film defines what effective communication is, what stops it, why it's so important, the communication methods that modern businesses employ, and the importance of ethics in communication.
Make memorable first impressions with help from a body language expert.
This video teaches you to present ideas effectively, get people to listen, establish rapport, build credibility, sound enthusiastic and warm over the phone, and make the best use of voice mail.
The program depicts scenarios of good and poor communication skills in action and includes expert interviews on workplace communication. Also addressed is communication through email, voicemail, cell phones, video conferencing, and social media.
Use domain name types to determine reliability and access
.gov domains will usually be our best source since they are both reliable and accessible to the public.
Consider 4 aspects about a source to determine if it is reliable:
1. Author
2. Motivation or Bias
3. Evidence
4. Timeliness
